Frequently Asked Questions
We provide IT support, Linux server management, cyber security, internet (LTE, 5G and fibre), web design, hosting, WordPress maintenance, SEO, Google Ads and outsourced IT talent for South African businesses and individuals.
Call or WhatsApp +27 (0) 82 826 0624, email [email protected] or [email protected], or use the contact form on our website.
We start with a consultation, then a proposal and plan, design and development, review and feedback, launch, and ongoing support.
No. Our engineers handle setup, monitoring, updates and troubleshooting, so you get Linux's reliability without touching a command line. We can take over servers you already have or set up new ones.
You get the same coverage without full-time staff: engineers on call, proactive maintenance and someone to phone when things go wrong, for a predictable monthly fee.
No. Small teams feel downtime hardest because there is no dedicated IT person, and our plans scale to your size.
No. Small and medium businesses are often targeted because attackers expect weaker defences, and one breach can be devastating. We cover firewalls, malware protection, website security and staff awareness of scam emails.
We offer ESET protection. Home plans are Essential, Premium and Ultimate. Business plans are Protect Entry, Advanced, Complete and MDR, which adds 24/7 monitoring and response by security experts.
Yes. Contact us as soon as possible and we will assess the situation, contain the threat and help you recover.
LTE is wireless internet over the mobile network, so it needs no line and suits places without fibre or when you need to connect quickly. Fibre generally gives faster, more stable speeds, especially with many devices.
Contact us and we will check coverage across the available networks. If fibre is not there yet, we will recommend suitable LTE or 5G packages.
One-Pager, Basic (1 to 4 pages), Standard (5 to 8), Advanced (9 or more, with Google Maps and e-commerce setup), Custom and Ecommerce. Most include a mobile-responsive site you can edit yourself, a contact form, Google indexing and Analytics, and a 30-day money-back guarantee.
Yes. We typically build on WordPress, so you can make everyday changes yourself. Our maintenance plans are there if you would rather we handle it.
We offer Standard (5GB disk space, 10 mailboxes) and Advanced (10GB, 50 mailboxes) hosting, both with unlimited bandwidth and cPanel. We handle migrations and aim for little or no downtime, and regular backups mean your site can be restored if something goes wrong.
Safe core, theme and plugin updates, security monitoring, off-site backups, performance checks and monthly health reports, with on-demand support by email or phone. Monthly SLA packages range from 1 to 5 hours of dedicated support.
It is a longer-term investment. Meaningful movement usually takes a few months, depending on your industry and competition. We cannot guarantee a number one ranking, but we use proven, above-board methods to steadily improve your visibility and traffic.
Ads put you at the top of results almost immediately through paid placement, and you set the budget. SEO builds your ranking over time for free traffic. Many businesses use both.
We manage them, including targeting, ad copy, budgets and ongoing optimisation. No one can honestly guarantee sales, but well-managed campaigns put you in front of people actively searching for what you offer.
Yes. We can provide developers, system administrators, IT support, AI engineers and architects, digital marketers and SEO specialists. You can choose a dedicated resource, a part-time specialist, project-based work or a retainer, and every professional is screened and technically assessed.
